Privacy Policy
How we collect, use, and protect your information.
January 15, 2026
PIPEDA · GDPR · CCPA
Wiremi is operated by Fortress Algo Incorporated (Canada Registry ID: 4363756), a company incorporated under the laws of Canada and licensed as a Money Services Business (MSB) by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under License Number M23401666. This Privacy Policy describes our practices concerning the collection, use, disclosure, and protection of your personal information when you use our mobile application, website, and related financial services (collectively, the "Services").
At Wiremi, we understand that your privacy is fundamental to the trust you place in us with your financial information. We are committed to being transparent about our data practices and providing you with meaningful choices about how your information is used. This policy applies to all users of our Services, regardless of their location, though certain provisions may apply differently based on your jurisdiction of residence.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. We encourage you to review this policy periodically, as we may update it from time to time to reflect changes in our practices or applicable laws.
Information We Collect
Data we gather to serve you
To provide you with our financial services and ensure the security of your transactions, we collect various types of personal information. The specific information we collect depends on the services you use, how you interact with our platform, and applicable regulatory requirements. Below is a comprehensive overview of the categories of information we may collect:
Identity Information
We collect information that helps us verify your identity and comply with Know Your Customer (KYC) requirements mandated by financial regulations. This includes your full legal name as it appears on official documents, date of birth, nationality, and government-issued identification documents such as passports, national identity cards, or driver's licenses. We may also collect photographs of you for identity verification purposes, including selfies used in our biometric verification process to ensure that the person creating the account matches the identity documents provided. For business accounts, we additionally collect information about the business entity, including registration documents, beneficial ownership information, and authorized representatives.
Contact Information
We collect your contact details to communicate with you about your account, transactions, and important service updates. This includes your email address, which serves as your primary means of account recovery and communication; your mobile phone number, which is used for two-factor authentication and transaction notifications; and your physical residential address, which is required for regulatory compliance and may be used for sending physical correspondence when necessary. We may verify your address through utility bills, bank statements, or other official documents that confirm your place of residence.
Financial Information
To facilitate money transfers and other financial services, we collect detailed financial information. This includes bank account details such as account numbers, routing numbers, and the names of financial institutions; payment card information including card numbers, expiration dates, and security codes (stored securely and in compliance with PCI-DSS standards); transaction history including the dates, amounts, recipients, and purposes of your transfers; and information about your source of funds when required for enhanced due diligence. We may also collect information about your employment status, income levels, and expected transaction volumes to assess risk and ensure compliance with anti-money laundering regulations.
Behavioral and Technical Information
We automatically collect information about how you interact with our Services to improve your experience and maintain security. This includes device information such as your device type, operating system, unique device identifiers, and mobile network information; usage data including the features you use, the time and duration of your sessions, and your navigation patterns within the app; IP addresses and approximate location data derived from your IP address or, with your explicit consent, precise GPS location data; and information collected through cookies, pixels, and similar tracking technologies when you visit our website.
Communications Data
When you contact our customer support team or communicate with us through any channel, we collect and retain records of those communications. This includes the content of emails, chat messages, and phone calls (which may be recorded for quality assurance and training purposes); feedback you provide through surveys or reviews; and any other information you choose to share with us in the course of your interactions with our team.
How We Use Your Information
Powering your financial experience
We use the information we collect for various purposes, all aimed at providing you with secure, efficient, and personalized financial services. Our use of your data is guided by the principles of necessity and proportionality, meaning we only use data that is necessary for the specific purpose and in a manner proportionate to that purpose.
Providing and Improving Our Services
The primary use of your information is to deliver the financial services you request. This includes processing international money transfers and ensuring funds reach their intended recipients; managing your Wiremi account, including authentication and access control; providing customer support and responding to your inquiries; processing payments and managing your payment methods; and generating transaction receipts and account statements. We also use aggregated and anonymized data to analyze usage patterns, identify areas for improvement, and develop new features and services that better meet the needs of our user community.
Regulatory Compliance and Legal Obligations
As a licensed Money Services Business, we are subject to extensive regulatory requirements that mandate the collection and retention of certain information. We use your data to comply with Know Your Customer (KYC) requirements, which help prevent identity fraud and ensure we know who we are doing business with; Anti-Money Laundering (AML) regulations, which require us to monitor transactions for suspicious activity and report certain transactions to regulatory authorities; tax reporting obligations in various jurisdictions; and responses to lawful requests from law enforcement agencies, regulators, and courts.
Fraud Prevention and Security
Protecting your money and personal information is our top priority. We use your data to detect and prevent fraudulent transactions, unauthorized access, and other malicious activities. This includes analyzing transaction patterns to identify anomalies that may indicate fraud; verifying your identity when you log in or perform sensitive actions; monitoring for signs of account compromise or unauthorized use; and investigating and resolving security incidents. Our proprietary PTAA (Predictive Trust Analytics Algorithm) technology uses behavioral data to build your trust profile, which helps us distinguish legitimate transactions from potentially fraudulent ones while reducing friction for verified users.
Communications
We use your contact information to send you important communications about your account and our Services. This includes transactional messages such as transfer confirmations, payment receipts, and security alerts; service announcements about changes to our terms, features, or policies; and, with your consent, promotional messages about new features, special offers, and other information we think may interest you. You can opt out of promotional communications at any time, but transactional and security-related messages are essential to the operation of your account and cannot be opted out of.
Building Your Portable Trust Profile
One of Wiremi's core innovations is helping you build a portable financial identity that travels with you across borders. With your consent, we use your transaction history, payment behavior, and other financial data to create a trust profile through our PTAA technology. This profile can help you access financial services more easily in new countries by providing evidence of your financial responsibility, potentially reducing the need to rebuild your financial reputation from scratch when you move abroad.
Online Advertising
How we reach you across the web
We participate in online advertising networks to reach potential users who may benefit from our services. This section explains how we use advertising technologies and how you can control your advertising preferences.
Advertising Technologies
We use various digital advertising technologies to display relevant advertisements about Wiremi on other websites and applications you visit. These technologies include cookies, which are small text files stored on your device that help us track your interactions with our website and measure the effectiveness of our advertising campaigns; pixels and web beacons, which are tiny invisible images embedded in web pages or emails that allow us to track when content has been viewed; and mobile advertising identifiers, which are unique identifiers assigned to your mobile device that allow advertisers to track activity across apps.
Interest-Based Advertising
We work with advertising partners who help us deliver advertisements that are more relevant to your interests. These partners may collect information about your online activities over time and across different websites and apps to create a profile of your interests and show you advertisements that align with those interests. We do not share your personal financial information with these advertising partners; the data used for interest-based advertising is limited to your interactions with our website and general demographic information.
Your Advertising Choices
You have several options for controlling how your information is used for advertising purposes. You can adjust your browser settings to block or delete cookies, though this may affect your experience on our website. You can opt out of interest-based advertising from participating companies through industry opt-out tools such as the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page. On mobile devices, you can reset your advertising identifier or opt out of personalized ads through your device settings. Please note that opting out of interest-based advertising does not mean you will stop seeing ads; rather, the ads you see will be less relevant to your interests.
Sharing of Your Information
When and how we share data
We take the sharing of your personal information seriously and only disclose it in the circumstances described below. We never sell your personal information to third parties for their own marketing purposes without your explicit consent.
Service Providers and Partners
We share information with third-party service providers who perform services on our behalf. These include payment processors and banking partners who facilitate money transfers; identity verification services that help us comply with KYC requirements; cloud hosting providers that store and process our data; customer support platforms that help us respond to your inquiries; and analytics providers that help us understand how our Services are used. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Financial Institutions and Transfer Partners
To complete your money transfers, we must share certain information with banks, payment networks, and payout partners in both the sending and receiving countries. This includes the name and contact information of senders and recipients; transaction amounts and purposes; and bank account or mobile wallet details. These transfers may involve entities in countries with different data protection standards than your home country, but we take steps to ensure your information is protected through contractual safeguards.
Legal and Regulatory Disclosures
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes; protect our rights, property, or safety, or those of our users or the public; investigate potential violations of our terms of service or suspected fraud; or cooperate with law enforcement agencies or regulatory authorities. In particular, as a Money Services Business, we are required to file reports with FINTRAC and potentially other financial intelligence units regarding certain transactions and suspicious activities.
Corporate Transactions
If Wiremi or Fortress Algo Incorporated is involved in a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your information may be transferred as part of that transaction. In such cases, we will notify you of any change in ownership or control of your personal information and any choices you may have regarding your information.
With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so. For example, if you choose to participate in our portable trust profile program, we may share your trust score with partner financial institutions to help you access services more easily. You will always be informed about what information will be shared, with whom, and for what purpose before being asked for your consent.
Your Choices and Rights
You're in control
Depending on where you live, you may have certain legal rights regarding your personal information. We are committed to honoring these rights and providing you with meaningful control over your data. The following rights are available to users in jurisdictions with applicable privacy laws, including Canada (PIPEDA), the European Union (GDPR), California (CCPA/CPRA), and other regions with similar legislation.
Right to Access
You have the right to request a copy of the personal information we hold about you. Upon verification of your identity, we will provide you with a comprehensive report of your data, including the categories of information collected, the sources of that information, the purposes for which it is used, and any third parties with whom it has been shared. You can request this information through your account settings or by contacting our privacy team.
Right to Rectification
If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update many types of information directly through your account settings, such as your email address, phone number, or mailing address. For information that cannot be updated directly, please contact our support team with documentation supporting the requested change.
Right to Erasure (Right to be Forgotten)
Under certain circumstances, you have the right to request that we delete your personal information. However, please note that as a regulated financial services provider, we are legally required to retain certain information for specified periods, typically at least five years from the date of your last transaction. We will delete any information that is not subject to legal retention requirements upon your verified request.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider. This right applies to information you have provided to us and that we process based on your consent or to perform a contract with you.
Right to Object and Restrict Processing
You have the right to object to certain types of processing, including processing for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, adjusting your communication preferences in the app, or contacting our support team. You may also have the right to request that we restrict the processing of your data in certain circumstances, such as while we verify the accuracy of information you have disputed.
Right to Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal and does not affect processing that is based on other legal grounds.
Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before processing your request to ensure we are providing information to the right person. If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary depending on the type of information and the purpose for which it was collected.
For account information and transaction records, we retain this data for a minimum of five years from the date of your last transaction, as required by Canadian anti-money laundering regulations and similar laws in other jurisdictions where we operate. This includes your identity documents, transaction history, and any correspondence related to your account.
Information used for marketing purposes is retained until you opt out or request deletion, at which point it is removed from our marketing systems, though a record of your opt-out preference is maintained indefinitely to ensure we honor your request. Device and usage data collected for analytics purposes is typically retained for up to two years before being aggregated or deleted.
International Transfers
As a global money transfer service, we operate across multiple countries and may transfer your personal information to jurisdictions outside of your country of residence. These transfers are necessary to provide our services, including processing your money transfers, maintaining our infrastructure, and providing customer support.
When we transfer your data to countries that may not have data protection laws equivalent to those in your home country, we implement appropriate safeguards to protect your information. These safeguards include Standard Contractual Clauses approved by relevant data protection authorities; binding corporate rules where applicable; and contractual provisions that require recipients to protect your data to standards consistent with this Privacy Policy.
For users in the European Economic Area, the United Kingdom, or Switzerland, we rely on Standard Contractual Clauses and, where applicable, additional supplementary measures to ensure an adequate level of protection for your data when it is transferred outside these regions. You may request a copy of the relevant safeguards by contacting our privacy team.
Security
We implement robust technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security program is built on industry best practices and is regularly reviewed and updated to address emerging threats.
Technical safeguards include 256-bit AES encryption for data at rest and TLS 1.3 encryption for data in transit; multi-factor authentication to protect account access; firewalls, intrusion detection systems, and continuous monitoring of our infrastructure; regular vulnerability assessments and penetration testing by independent security firms; and secure coding practices and code reviews throughout our development process.
Administrative safeguards include strict access controls that limit employee access to personal information based on job responsibilities; comprehensive security training for all employees; background checks for employees who handle sensitive data; and incident response procedures to quickly address any security events.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect yourself, including using strong, unique passwords; enabling two-factor authentication; keeping your device and app up to date; and being cautious of phishing attempts that may impersonate Wiremi.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, understand how you interact with our site, and improve our services.
We use several types of cookies: Essential cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and account access. Performance cookies collect anonymous information about how visitors use our website, helping us understand which pages are most popular and identify areas for improvement. Functional cookies remember your preferences and settings to provide a more personalized experience. Marketing cookies are used to track visitors across websites and display relevant advertisements.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, set preferences for certain websites, or receive notifications when cookies are being set. Please note that blocking certain cookies may affect your ability to use all features of our website.
Children's Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. As a financial services provider, we are required by law to verify the identity and age of all users, and we implement age verification procedures as part of our account creation process.
If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you through appropriate channels, which may include posting a notice on our website, sending you an email, or displaying a notification within the app.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated terms.
If you do not agree with any changes to this Privacy Policy, you should stop using our Services and contact us to close your account. We will work with you to ensure your information is handled appropriately upon account closure, consistent with our legal retention obligations.
Contact Our Privacy Team
Questions about your data? Our Data Protection Officer is here to help with any privacy-related inquiries or requests.
Fortress Algo Incorporated · 5800 Ambler Dr Suite 210, Mississauga, ON L4W 4J4, Canada