Terms of Service
Your agreement with Wiremi. Clear, fair, and straightforward.
January 15, 2026
Ontario, Canada
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Fortress Algo Incorporated, a corporation incorporated under the laws of Canada, operating under the trade name Wiremi (Canada Registry ID: 4363756, FINTRAC MSB License: M23401666). These Terms govern your access to and use of our mobile application, website, and all related financial services, features, and content (collectively, the "Services").
By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use our Services. These Terms apply to all users of the Services, including without limitation users who are browsers, customers, merchants, and contributors of content.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services following any changes indicates your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available on our website and within the mobile application.
Account Eligibility
Who can use Wiremi
To be eligible to use our Services and create an account with Wiremi, you must meet certain requirements established to ensure compliance with applicable laws and regulations, protect the integrity of our platform, and safeguard all users. By creating an account, you represent and warrant that you meet all of the following eligibility criteria:
Age Requirement
You must be at least eighteen (18) years of age to use our Services. By creating an account, you represent and warrant that you are at least 18 years old. We do not knowingly provide services to or collect information from individuals under the age of 18. If we discover that an account has been created by someone under 18, we will immediately terminate that account and delete all associated personal information.
Residency and Jurisdiction
You must be a legal resident of a country or territory where our Services are available. We currently offer our Services in over 141 countries, but certain features may be restricted based on your location due to local regulations or operational limitations. You are responsible for ensuring that your use of our Services complies with all applicable laws and regulations in your jurisdiction. We reserve the right to restrict or terminate access to our Services in any jurisdiction at our discretion.
Accurate Information
You must provide accurate, current, and complete information during the registration process and throughout your use of our Services. This includes your legal name, date of birth, address, email address, phone number, and any other information requested during account creation or identity verification. You agree to promptly update your account information if any of your details change. Providing false, misleading, or outdated information may result in the suspension or termination of your account.
Valid Contact Information
You must have a valid email address and phone number that you have access to and can verify. Your email address serves as your primary means of communication with us, including receiving transaction confirmations, security alerts, and important account notifications. Your phone number is used for two-factor authentication and SMS verification. You must ensure that these contact methods remain active and accessible throughout your use of our Services.
Sanctions and Restrictions
You must not be listed on any government sanctions lists, including but not limited to the United Nations Security Council Consolidated List, the Office of Foreign Assets Control (OFAC) Specially Designated Nationals List, the European Union Consolidated List, or the Canadian Consolidated Autonomous Sanctions List. You must not be a resident of, located in, or a national of any country subject to comprehensive sanctions. If we determine that you are subject to any such restrictions, we will be required to immediately terminate your account and report the matter to relevant authorities.
Identity Verification
You must successfully complete our identity verification process, which is required by law under Know Your Customer (KYC) regulations. This process involves submitting valid government-issued identification documents, proof of address, and completing biometric verification such as a selfie or liveness check. The verification process helps us prevent fraud, comply with anti-money laundering regulations, and protect all users of our platform. We may require additional documentation or enhanced verification at any time based on risk assessment or regulatory requirements.
Account Security
Your responsibilities
The security of your Wiremi account is a shared responsibility between you and us. While we implement robust security measures to protect our platform and your data, you also play a critical role in keeping your account secure. By using our Services, you agree to the following security obligations:
Password Protection
You are responsible for creating a strong, unique password for your Wiremi account that you do not use for any other service. Your password should be at least 12 characters long and include a combination of uppercase and lowercase letters, numbers, and special characters. You must keep your password confidential and never share it with anyone, including Wiremi employees. We will never ask you for your password via email, phone, or any other communication channel. If you suspect that your password has been compromised, you must change it immediately and contact our support team.
Two-Factor Authentication
We strongly recommend enabling two-factor authentication (2FA) on your account for an additional layer of security. When 2FA is enabled, you will be required to provide a second form of verification, such as a code sent to your phone or generated by an authenticator app, in addition to your password when logging in or performing sensitive actions. Enabling 2FA significantly reduces the risk of unauthorized access to your account, even if your password is compromised.
Unauthorized Access
You must notify us immediately if you become aware of any unauthorized access to your account, suspicious activity, or any security breach. This includes situations where you receive unexpected transaction notifications, notice unfamiliar devices logged into your account, or suspect that your credentials have been compromised. Prompt notification allows us to take immediate action to protect your account and prevent further unauthorized activity.
Device Security
You are responsible for maintaining the security of the devices you use to access our Services. This includes keeping your device's operating system and apps updated, using reputable security software, avoiding rooted or jailbroken devices, and not accessing your account on public or shared computers. If you lose a device that has access to your Wiremi account or if a device is stolen, you should immediately change your password and contact our support team to revoke access from that device.
Account Activity
You are responsible for all activities that occur under your account, whether or not you have authorized them. You must regularly monitor your account for any unauthorized transactions or suspicious activity. We recommend reviewing your transaction history frequently and setting up transaction alerts to stay informed of account activity in real time. If you notice any transactions you did not authorize, contact us immediately to report the unauthorized activity and request an investigation.
Prohibited Activities
What you cannot do
To maintain the integrity, security, and legality of our platform, certain activities are strictly prohibited. Engaging in any of the following prohibited activities will result in immediate account suspension or termination, reporting to relevant authorities, and potential legal action. You agree not to engage in any of the following:
Financial Crimes
Money laundering, terrorist financing, or any activity designed to disguise the origins or destination of funds is strictly prohibited. This includes structuring transactions to avoid reporting thresholds, using our Services to move proceeds of criminal activity, or facilitating payments to or from sanctioned individuals, entities, or countries. We actively monitor for suspicious patterns and are legally required to report such activity to FINTRAC and other relevant authorities.
Fraud and Deception
You may not use our Services to commit fraud, engage in scams, or participate in any deceptive practices. This includes but is not limited to advance fee fraud, romance scams, phishing schemes, identity theft, creating fake or fraudulent accounts, submitting false information or documents, disputing legitimate transactions, and any other form of fraudulent activity. We employ sophisticated fraud detection systems and work closely with law enforcement to identify and prosecute fraudsters.
Unauthorized Access
Attempting to access accounts, systems, or data that do not belong to you is strictly prohibited. This includes hacking, using automated tools to scrape or interact with our platform, attempting to reverse engineer our software or security measures, exploiting vulnerabilities in our systems, or attempting to interfere with the proper functioning of our Services. Such activities may constitute criminal offenses and will be prosecuted to the fullest extent of the law.
Illegal Transactions
Our Services may not be used for transactions related to illegal activities in any jurisdiction. This includes but is not limited to illegal gambling or gaming, purchase or sale of illegal drugs or controlled substances, purchase or sale of weapons without proper licensing, human trafficking or exploitation, copyright infringement or sale of counterfeit goods, and any other activity that violates applicable laws or regulations.
Abusive Behavior
Harassment, threats, abuse, or any form of harmful behavior toward other users, our employees, or any third parties is not tolerated. This includes sending threatening or harassing messages, discriminatory behavior, defamation, or any conduct that creates an unsafe or hostile environment. We reserve the right to terminate accounts and take appropriate action against users who engage in abusive behavior.
Transaction Terms
How our services work
When you use Wiremi to send money or conduct other financial transactions, you are entering into a specific agreement for that transaction. This section explains the terms that apply to all transactions conducted through our platform.
Fees and Exchange Rates
All transactions are subject to our fee schedule, which is disclosed to you before you confirm each transaction. Fees may vary based on the amount sent, destination country, delivery method, and payment method. For transactions involving currency conversion, we apply exchange rates that may include a margin above the mid-market rate. The total cost of your transaction, including all fees and the exchange rate applied, will be clearly displayed before you confirm the transfer. Once you confirm a transaction, the quoted fees and exchange rate are locked in for that specific transaction.
Processing Times
Transaction processing times vary depending on the destination country, delivery method, and various other factors including compliance checks and banking hours. While many transfers are completed within minutes, some may take several business days. The estimated delivery time is provided at the time of transaction and represents our best estimate based on typical processing conditions. We cannot guarantee specific delivery times as delays may occur due to factors beyond our control, including but not limited to bank processing times, regulatory holds, or issues with recipient information.
Transfer Limits
All accounts are subject to transaction limits that may apply to individual transactions, daily transactions, weekly transactions, and monthly transactions. These limits are established to comply with regulatory requirements and manage risk. Your specific limits depend on your verification level, transaction history, and risk profile. You can view your current limits within the app. We may adjust limits at any time based on regulatory requirements, risk assessments, or account activity.
Transaction Review and Delays
We reserve the right to delay, block, or refuse any transaction for compliance review, fraud prevention, or security purposes. If we suspect that a transaction may be fraudulent, in violation of our Terms, or required to be blocked by applicable laws or regulations, we may place the transaction on hold pending investigation. In such cases, we will make reasonable efforts to notify you and may request additional information or documentation to complete the review. We are not liable for any losses resulting from delayed or blocked transactions conducted in good faith to protect you, our platform, or comply with legal requirements.
Cancellations and Refunds
You may request to cancel a transaction before it has been processed for payout to the recipient. Once a transaction has been paid out, it generally cannot be cancelled or refunded. If you believe you have made an error or sent money to the wrong recipient, contact our support team immediately. We will work with our partners to attempt to recover the funds, but we cannot guarantee recovery in all cases. Refunds, when granted, will be processed according to our refund policy and may take several business days to appear in your account.
Service Availability
Our uptime commitment
We strive to provide reliable, continuous access to our Services. However, like all technology platforms, there may be times when our Services are unavailable or experience degraded performance. This section explains our service availability commitments and limitations.
Uptime Goal
We aim to maintain 99.9% uptime for our core Services, which means our platform is designed to be available at least 99.9% of the time over any given month. However, this is a goal, not a guarantee. We invest significant resources in infrastructure, redundancy, and monitoring to achieve this level of reliability, but we do not provide service level agreements (SLAs) with guaranteed uptime or compensation for downtime.
Scheduled Maintenance
From time to time, we need to perform scheduled maintenance to upgrade our systems, deploy new features, or address security concerns. We will make reasonable efforts to notify you in advance of scheduled maintenance that may affect your ability to use our Services, and we typically schedule such maintenance during off-peak hours to minimize disruption. During maintenance windows, some or all features of our Services may be temporarily unavailable.
Unplanned Outages
Despite our best efforts, unplanned outages may occur due to hardware failures, software bugs, cyberattacks, natural disasters, power outages, telecommunications failures, or other events beyond our control. In the event of an unplanned outage, we will work diligently to restore service as quickly as possible and will provide updates through our status page and other communication channels when feasible.
Third-Party Dependencies
Our Services rely on third-party providers, including banking partners, payment networks, cloud infrastructure providers, and telecommunications companies. Outages or issues with these third parties may affect the availability or performance of our Services, even when our own systems are functioning normally. We are not responsible for service disruptions caused by third-party providers, though we work with reliable partners and implement redundancy where possible to minimize such risks.
Dispute Resolution
These Terms and any disputes arising from or related to your use of our Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. By using our Services, you consent to the exclusive jurisdiction of the courts located in Ontario, Canada.
Before initiating any formal legal proceedings, you agree to first contact our customer support team to attempt to resolve the dispute informally. Many issues can be resolved quickly through our support channels. If we are unable to resolve the dispute informally within 30 days, either party may proceed with formal dispute resolution.
For disputes that cannot be resolved informally, you agree that any claim or dispute arising out of or relating to these Terms or your use of our Services shall be resolved by binding arbitration administered in Mississauga, Ontario, in accordance with the rules of the ADR Institute of Canada. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
Limitation of Liability
To the maximum extent permitted by applicable law, Wiremi, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your use of or inability to use our Services.
In no event shall our total liability to you for all claims arising out of or relating to these Terms or your use of our Services exceed the greater of (a) the total amount of fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).
These limitations apply regardless of the theory of liability (whether contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.
Indemnification
You agree to indemnify, defend, and hold harmless Wiremi, Fortress Algo Incorporated, and their respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services, your violation of these Terms, your violation of any applicable laws or regulations, your violation of any rights of a third party, or any disputes between you and any third party.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You will not settle any claim that adversely affects Wiremi or imposes any obligation or liability on Wiremi without our prior written consent.
Account Termination
We may suspend, restrict, or terminate your account and access to our Services at any time, with or without notice, for any reason, including but not limited to violations of these Terms, suspicious or fraudulent activity, failure to complete identity verification, receipt of legal or regulatory orders, extended periods of inactivity, or any conduct that we determine, in our sole discretion, may harm Wiremi, our users, or third parties.
If we terminate your account, any pending transactions may be cancelled, and you may lose access to funds held in your account until we complete any necessary investigations or comply with legal requirements. We will make reasonable efforts to return any remaining balance in your account after deducting any amounts owed to us, subject to applicable laws and our ability to verify your identity.
You may close your account at any time by contacting our customer support team. Before closing your account, you should ensure that all pending transactions have been completed and that you have withdrawn any remaining balance. After account closure, you will no longer have access to your transaction history or other account information, though we may retain certain data as required by law or for legitimate business purposes.
Changes to Terms
We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you through one or more of the following methods: posting a notice on our website, sending an email to the address associated with your account, displaying a notification within the app, or any other method we deem appropriate.
For material changes that affect your rights or obligations, we will provide at least 30 days' notice before the changes take effect, unless the changes are required by law or necessary to address a security issue. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.
If you do not agree to the modified Terms, you must stop using our Services and close your account before the changes take effect. We encourage you to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.
Contact Our Legal Team
Questions about these Terms? Our legal team is available to help clarify any provisions or address your concerns.
Fortress Algo Incorporated · 5800 Ambler Dr Suite 210, Mississauga, ON L4W 4J4, Canada